Satisfaction Guarantee
We want you to be completely satisfied with JarvisCodex. If the product does not meet your expectations, we offer refunds under the following conditions.
Eligibility
- Refund requests must be made within 14 days of your initial purchase.
- You must provide a reason for the refund request so we can improve our product.
- Refunds apply to the most recent billing cycle only.
How to Request a Refund
Email contact@jarviscodex.com with:
- Your account email address
- Date of purchase
- Reason for the refund
We will process your refund within 5-10 business days. The refund will be credited to the original payment method via Stripe.
Cancellation
You can cancel your subscription at any time through the billing portal. After cancellation:
- You retain access until the end of your current billing period.
- No further charges will be made.
- The desktop application continues to work for local-only features.
Non-Refundable Items
- AI provider API costs (charged by OpenAI, Anthropic, etc. directly to you via BYOK).
- Subscription periods beyond the 14-day refund window.